Hychem - References

Staff References

Re. Shane Olsen: Service Excellence

Dear Hazel,

I’m sorry that this mail is so late but it’s been a very hectic past few days.

I’m not sure if you’re aware but we had a mini disaster at our plant on Friday.

I don’t know where to begin to say THANK YOU to you and your team but especially Shane!

I’m not sure if it’s because as soon as I called he made a plan to rush through and assist, or

if when he got there he checked from the chemicals to the water, the pipes to the floors without

me asking!

Or if it’s the fact that he stood with me and my team and told us it would work out.

Either way it was so comforting to know that on Friday the true spirit of our partnership shone

through and I am very grateful and very proud to have Hychem as part of our Berco Team!!!

THANK YOU SHANE AND THANK YOU HYCHEM YOU TRULY ARE A DYNAMIC TEAM!

Kindest regards

Juliet

Re. Andrew Smith: Service Excellence

We know Andrew since we opened a few years ago and would genuinely like to compliment
Hychem in having such a dedicated, enthusiastic, committed, most helpful problem solving
driven and friendly employee in Andrew Smith.

We have come across many representatives / Area Managers but Andrew is one of the most
outstanding persons as such we have ever come across.

Sometimes I sit back and watch him work on the machines in the scullery area, dirty himself
and sweating furiously to find and solve the problems and always try to improve our efficiency
by organizing training for the staff. His passion and love for his work is contagious and what a
pleasure to work with somebody that delivers.

Kind regards
Hannes Smit
Owner: CTFM: Lonehill

Customer References

" Our relationship with Hazel and the team from Hychem began in 1990. For the last nineteen years Hychem has always been there for us, no matter what the need or request.
Our hotels have always been and will continue to be spotlessly clean thanks to the products and training that our staff receive. Our kitchens are immaculate and our cutlery and crockery never fail the regular tests that have to be complied with. We run our own On Premise Laundries, where with Hychems assistance, we ensure that our guests sleep with peace of mind knowing that our sheets are clean and that our towels are soft, white and of course fluffy.

It's a pleasure dealing with any of the team, they are always professional and helpful.

Tony Balabanoff
Operations Director
City Lodge Hotels Limited

"Hychem is a reliable supplier who has had a long standing relationship with the spur franchise. Out of the 32 units in Natal Hychem are currently servicing 31. They are a professional company that have set new standards in the industry from a chemical point of view and have changed the image of the hygiene industry. They are always quick to help and have helped the franchise to introduce a hygiene standard unique to the industry. it is with confidence I recommend Hychem to any hospitality orientated company”.

Leonard Coetzee
Regional Spur Franchise Manager
Natal

"Great products, Great service and people who care about my business.
Thats why we use HYCHEM."

Gavin Hagen
Group Purchasing Manager
Three Cities Hotels Group.

"Your professionalism, flexibility and integrity coupled with your remarkable support is what ensures that you stand above the rest. It has been a pleasure dealing with both you and Mark over the past few years. Your products speak for themselves"

Ravi Nadasen
Assistant General Manager
Holiday Inn Durban - Elangeni

Hychem has been supplying our Wimpys, Pavilion, Hyperama and more recently The Crescent for approximately 4 years. In this period I have found Richard and his team professional and generally good fun. I've also seen the growth in Hychem which I believe has been due to a competitive spirit and an attitude of excellent.

Mark du Plooy
Wimpy - The Cresent, Pavilion, Hyperama.