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HYCHEM FAQs (frequently asked questions)

BEE (3)

HYCHEM is a South African company that sells its products into South Africa and other neighbouring countries.

Yes, we are a B-BBEE level 3 contributor. Our BEE certificate can be found here

We are a chemical manufacturer that supplies a range of cleaning, medical & hygiene related chemicals as well as cleaning accessories. We supply our products into the Southern African region and typically service businesses in the hospitality, agricultural, food, industrial, retail and medical sectors.

Certifications (5)

Our safety data sheets are all online and can be found here

The Data Sheets (MSDS and TDS) are available on our website here

HYCHEM no longer uses the SABS as our certification partner. On our kitchen product range we currently use Intertek, an internationally accredited laboratory group for individual product certifications. Additionally, HYCHEM is ISO9001:2015 accredited through the British Standards Institute (BSI), We believe that BSI sets a higher standard than the SABS certification.

We do not have any certification on our laundry products.

Many of our cleaning chemicals carry the necessary certification and comply to SANS (South African National Standards) 1828 and EN1276 specifications and can be used in a food production environment.

Complaints or Compliments (3)

We sincerely apologize for any inconvenience caused. If the full quantity was not received your invoice may show an amount that has gone onto back order. If this is the case we will fulfil your back order as soon as possible.

If the quantity you were invoiced does not match the quantity you received, please
1. Indicate that on the delivery note that you receive from our driver.
2. Contact the relevant branch that despatched the order to you. The details can be found on the invoice.

Our office will investigate the matter and revert to you with more information as soon as possible.

Our staff have been instructed to make contact with any customer whose orders will not be completely fulfilled.

Yes you can.

We take reports of theft, fraud and corruption very seriously and welcome any information about people and/or companies related to HYCHEM’s activities engaging in these practices.

If you would like to report any such incidents please complete the following questionnaire and provide us with as much information as possible so we can investigate the matter accordingly.|

The questionnaire will be reported to a broad range of management and shareholders to ensure that anyone complicit in the actions does not have the opportunity to conceal your valuable evidence. The matter will be investigated in detail.
We respect the importance and need for secrecy around whistleblowers and would like to thank you for any honest and complete information you provide in this regard.

Please follow this link to complete the questionnaire

“We are always looking for ways to improve and get a better understanding of how we are performing.

Please submit any complaints or compliments to the following people on +27 11 446 1885
 – Admin & Telesales: Rashika Maharaj
 – Finance: Seshelin Govender
 – Sales: Shane Olsen
 – Warehouse and Logistics : Selby Kgomo

Contact Problems (16)

We sincerely apologize for any inconvenience caused. If the full quantity was not received your invoice may show an amount that has gone onto back order. If this is the case we will fulfil your back order as soon as possible.

If the quantity you were invoiced does not match the quantity you received, please
1. Indicate that on the delivery note that you receive from our driver.
2. Contact the relevant branch that despatched the order to you. The details can be found on the invoice.

Our office will investigate the matter and revert to you with more information as soon as possible.

Our staff have been instructed to make contact with any customer whose orders will not be completely fulfilled.

If you have an account with HYCHEM, you can place an order through one of our WhatsApp numbers. Please find the relevant WhatsApp number of the branch closest to you here.

When you place an order please be clear about the product you require, the size, quantity and please also supply us with your account number.

If you would like to open an account please contact the branch closest to you.

To request a quote you can either call us , WhatsApp us or request a quote through our website.

Telephonic orders
Please contact the rep allocated to your account or call the branch that is closest to you, the contact numbers can be found here

Online:
You can request a quote through our online shop www.HYCHEM.co.za/shop/

Here you will be able to add your products to a basket and then submit your quote request. You will be prompted for your contact details in the process. We aim to respond to all quote requests within 24 hours.

WhatsApp
Simply find the your closest branch here, where you will find our various WhatsApp contact numbers. Send us the details of the products you would like to order along with you name and indicate whether you have an account number with us or not and what your account number is. If you do not have an account we will need you to complete some forms before ordering.

We aim to respond to all quote requests within 24 hours.

To get an amended quote please either
1. contact the branch you opted to receive the quote from, or
2. request a new quote through our website and simply the reference the fact that you would like your prior quote amended, in the case please also mention the original quote number.”

Either email your order through to OrdersJhb@hychem.co.za or Request a quote through our website.

If you would like to speak to someone you can use WhatsApp or call on the info below:
1. Send us a WhatsApp message on 073 000 4226
2. Call our head office at 011 466 1885
3. Contact the rep allocated to your account

In all instances please have you account number handy

Yes there are.
Contact our Africa Development Manager: Clinton Scott: +27 83 626 2220

Yes you can.

We take reports of theft, fraud and corruption very seriously and welcome any information about people and/or companies related to HYCHEM’s activities engaging in these practices.

If you would like to report any such incidents please complete the following questionnaire and provide us with as much information as possible so we can investigate the matter accordingly.|

The questionnaire will be reported to a broad range of management and shareholders to ensure that anyone complicit in the actions does not have the opportunity to conceal your valuable evidence. The matter will be investigated in detail.
We respect the importance and need for secrecy around whistleblowers and would like to thank you for any honest and complete information you provide in this regard.

Please follow this link to complete the questionnaire

“We are always looking for ways to improve and get a better understanding of how we are performing.

Please submit any complaints or compliments to the following people on +27 11 446 1885
 – Admin & Telesales: Rashika Maharaj
 – Finance: Seshelin Govender
 – Sales: Shane Olsen
 – Warehouse and Logistics : Selby Kgomo

We have branches across South Africa. Please click on the following link to find a branch close to you.

We also have a number of distributors throughout Southern Africa

Our Head Office is situated at:
11 Silverstone Crescent,
Kyalami Estate,
Midrand

We also have a number of branches nationwide, a list of which can be found here

Our operating hours are Mondays to Thursdays 08:00 -16:30 and Fridays 08:00-15:30

We are not open on weekends or public holidays.

For general enquiries you can email us at WebEnquiry@HYCHEM.co.za

Our head office number in Johannesburg is +27 11 466 1885
We also have a number of branches nationwide, their details can be found here

Hoedspruit falls into Limpopo branch, they can be contacted on +27 87 094 0013

We sincerely apologize for the inconvenience caused. If you would like to place an order please use one of our other communication channels (WhatsApp and Email) the contact details for these channels can be found here

Alternatively please email us your contact details and information about your enquiry to webenquiry@hychem.co.za and we’ll get back to you as soon as possible.

Covid and Sanitizer Products (11)

Yes we do , please enquire about our surface defense product range including SD ST and SD Pro (Contact closest branch fort SD Pro)

Yes, all our sanitisers and disinfectants comply with the required SANS specifications and have been tested and approved (EN1276).

The chemical composition of Dermarub is:
– Ethanol 70%
– Chlorhexidine Gluconate 0.5%”

Yes we do, our sanitiser related product range includes:
Dermabac
Dermarub
Dermapur
SDST
– SD Pro (contact your nearest branch)
Polycide
Quatricide

Both QAC and alcohol based sanitizers are known to be highly effective against a range of microorganisms. All HYCHEM disinfectant products carry appropriate certifications to ensure efficacy. Appropriate product choice will be based on application area.

Our products are often more concentrated than our competitors and once our products are appropriately diluted, we have a very competitive price offering by volume. Please refer to the dilution ratios on the product labels.

The Dermarub is a Hospital Grade hand sanitizer and the Dermabac is a food handling grade hand sanitizer. The Dermarub has a higher alcohol percentage than the Dermabac.

Dermarub 5L
Dermabac Gel 5L

Quatracide Clear (No dye version) at a low dilution would be best as it wont stain and will provide long lasting disinfection to the sheets if they are undisturbed in the laundry room.

These are the products in our sanitizing and COVID-19 product range:
Dermapur
Dermabac
Quatracide
Polycide
Microbac

In our surface defense range we have two products, namely SDST (up to 90 days defence) and SD Pro (up to 180 days defence). SD Pro is a professionally applied product whereas SDST can be self applied.

Data Sheets (1)

Our safety data sheets are all online and can be found here

Food Industry (1)

Many of our cleaning chemicals carry the necessary certification and comply to SANS (South African National Standards) 1828 and EN1276 specifications and can be used in a food production environment.

General FAQs about HYCHEM (1)

Our Head Office is situated at:
11 Silverstone Crescent,
Kyalami Estate,
Midrand

We also have a number of branches nationwide, a list of which can be found here

HYCHEM in Africa (8)

We have a cleaning company certification programme network of associated cleaning companies and an empowerment program that aims to train and facilitate the use of our chemicals in their business. Please make an enquiry at our head office +27 11 466 1885

Yes there are.
Contact our Africa Development Manager: Clinton Scott: +27 83 626 2220

Unfortunately not, we have branches in all regions throughout South Africa.

HYCHEM Pty Ltd

We have branches across South Africa. Please click on the following link to find a branch close to you.

We also have a number of distributors throughout Southern Africa

HYCHEM is a South African company that sells its products into South Africa and other neighbouring countries.

Hoedspruit falls into Limpopo branch, they can be contacted on +27 87 094 0013

We supply products mainly into Southern Africa, we distribute ourselves into South Africa and have outsourced distributors servicing neighbouring countries.

HYCHEM Products (34)

We sincerely apologize for any inconvenience caused. If the full quantity was not received your invoice may show an amount that has gone onto back order. If this is the case we will fulfil your back order as soon as possible.

If the quantity you were invoiced does not match the quantity you received, please
1. Indicate that on the delivery note that you receive from our driver.
2. Contact the relevant branch that despatched the order to you. The details can be found on the invoice.

Our office will investigate the matter and revert to you with more information as soon as possible.

Our staff have been instructed to make contact with any customer whose orders will not be completely fulfilled.

Yes we do , please enquire about our surface defense product range including SD ST and SD Pro (Contact closest branch fort SD Pro)

Yes we do, for tender related enquiries please contact: Shane Olsen or Dhayalan Naidoo at our head office on +27 11 466 1885

Our quotes are only valid for 7 working days

We also have a fugitive dye stripper that can be used in a situation where an items has released dye and stained other items during the washing process. It is best to speak to a sales agent to understand how best to solve your particular scenario.

Yes, all our sanitisers and disinfectants comply with the required SANS specifications and have been tested and approved (EN1276).

The chemical composition of Dermarub is:
– Ethanol 70%
– Chlorhexidine Gluconate 0.5%”

Yes we do, our sanitiser related product range includes:
Dermabac
Dermarub
Dermapur
SDST
– SD Pro (contact your nearest branch)
Polycide
Quatricide

Both QAC and alcohol based sanitizers are known to be highly effective against a range of microorganisms. All HYCHEM disinfectant products carry appropriate certifications to ensure efficacy. Appropriate product choice will be based on application area.

Our products are often more concentrated than our competitors and once our products are appropriately diluted, we have a very competitive price offering by volume. Please refer to the dilution ratios on the product labels.

Our safety data sheets are all online and can be found here

We have a range of disinfectant products that may be suitable for fogging. Fogging should only be performed in unoccupied spaces and with the correct personal protective equipment. Not all foggers operate in the same way so please contact your nearest branch for more guidance.

We have a probiotic range of cleaning products with the brand name Chrisal PIP where the PIP stands for probiotics in progress. This brand has a number of products capable of variety of cleaning applications.

Our normal range of chemicals offers a number of environmentally friendly products.

Our research and development team aims to source environmentally friendly ingredients where ever possible.

If dosing equipment is supplied free and on loan then you need to sign a contract. To receive equipment free and on loan there is a minimum monthly spend that you will need to adhere to. For more information please contact one of our branches.

Yes we do supply these, before we supply these one of our technicians or reps will need to do a full assessment of your needs. Please contact a branch near you for further information

The Dermarub is a Hospital Grade hand sanitizer and the Dermabac is a food handling grade hand sanitizer. The Dermarub has a higher alcohol percentage than the Dermabac.

Dermarub 5L
Dermabac Gel 5L

The Data Sheets (MSDS and TDS) are available on our website here

HYCHEM no longer uses the SABS as our certification partner. On our kitchen product range we currently use Intertek, an internationally accredited laboratory group for individual product certifications. Additionally, HYCHEM is ISO9001:2015 accredited through the British Standards Institute (BSI), We believe that BSI sets a higher standard than the SABS certification.

We do not have any certification on our laundry products.

Many of our cleaning chemicals carry the necessary certification and comply to SANS (South African National Standards) 1828 and EN1276 specifications and can be used in a food production environment.

The product that has been applied is SD ST, the product is suitable for all types are surfaces to provide a long lasting disinfectant coating.

These are the products in our sanitizing and COVID-19 product range:
Dermapur
Dermabac
Quatracide
Polycide
Microbac

“For our banking details please email us at DebtorsJhb@HYCHEM.co.za and mention the particular branch that you are transacting with, the banking details for each branch are different.

Please remember to use you account number or document number as reference when making a payment to us.

If you have an account with HYCHEM, you can place an order through one of our WhatsApp numbers. Please find the relevant WhatsApp number of the branch closest to you here.

When you place an order please be clear about the product you require, the size, quantity and please also supply us with your account number.

If you would like to open an account please contact the branch closest to you.

To request a quote you can either call us , WhatsApp us or request a quote through our website.

Telephonic orders
Please contact the rep allocated to your account or call the branch that is closest to you, the contact numbers can be found here

Online:
You can request a quote through our online shop www.HYCHEM.co.za/shop/

Here you will be able to add your products to a basket and then submit your quote request. You will be prompted for your contact details in the process. We aim to respond to all quote requests within 24 hours.

WhatsApp
Simply find the your closest branch here, where you will find our various WhatsApp contact numbers. Send us the details of the products you would like to order along with you name and indicate whether you have an account number with us or not and what your account number is. If you do not have an account we will need you to complete some forms before ordering.

We aim to respond to all quote requests within 24 hours.

To get an amended quote please either
1. contact the branch you opted to receive the quote from, or
2. request a new quote through our website and simply the reference the fact that you would like your prior quote amended, in the case please also mention the original quote number.”

Either email your order through to OrdersJhb@hychem.co.za or Request a quote through our website.

If you would like to speak to someone you can use WhatsApp or call on the info below:
1. Send us a WhatsApp message on 073 000 4226
2. Call our head office at 011 466 1885
3. Contact the rep allocated to your account

In all instances please have you account number handy

“We deliver throughout South Africa our distributors handle orders and deliveries into neighbouring countries.

Please refer to our delivery schedules and branches for more information, they can be found here

Ye you can. When placing your order let the sales agent know you would like to collect where after they will confirm a date and time for your collection.

We are a chemical manufacturer that supplies a range of cleaning, medical & hygiene related chemicals as well as cleaning accessories. We supply our products into the Southern African region and typically service businesses in the hospitality, agricultural, food, industrial, retail and medical sectors.

We supply products mainly into Southern Africa, we distribute ourselves into South Africa and have outsourced distributors servicing neighbouring countries.

We don’t stock Biocide but we do have an equivalent named Microcide. It is supplied in a tub in one of the following formats:
– 80 X 6g tablet or
– 100 X 6g sachets or
– 5Kg

HYCHEM Services (16)

We sincerely apologize for any inconvenience caused. If the full quantity was not received your invoice may show an amount that has gone onto back order. If this is the case we will fulfil your back order as soon as possible.

If the quantity you were invoiced does not match the quantity you received, please
1. Indicate that on the delivery note that you receive from our driver.
2. Contact the relevant branch that despatched the order to you. The details can be found on the invoice.

Our office will investigate the matter and revert to you with more information as soon as possible.

Our staff have been instructed to make contact with any customer whose orders will not be completely fulfilled.

Yes we do , please enquire about our surface defense product range including SD ST and SD Pro (Contact closest branch fort SD Pro)

Yes we have dedicated trainers that will assist each department with focusing on personal hygiene and chemical usage. Please contact the branch closest to you for more information.

Training is provided twice a year and is free of charge to HYCHEM customers. T&C’s apply

Yes we do, for tender related enquiries please contact: Shane Olsen or Dhayalan Naidoo at our head office on +27 11 466 1885

We have a cleaning company certification programme network of associated cleaning companies and an empowerment program that aims to train and facilitate the use of our chemicals in their business. Please make an enquiry at our head office +27 11 466 1885

Yes we do supply these, before we supply these one of our technicians or reps will need to do a full assessment of your needs. Please contact a branch near you for further information

“For our banking details please email us at DebtorsJhb@HYCHEM.co.za and mention the particular branch that you are transacting with, the banking details for each branch are different.

Please remember to use you account number or document number as reference when making a payment to us.

To request a quote you can either call us , WhatsApp us or request a quote through our website.

Telephonic orders
Please contact the rep allocated to your account or call the branch that is closest to you, the contact numbers can be found here

Online:
You can request a quote through our online shop www.HYCHEM.co.za/shop/

Here you will be able to add your products to a basket and then submit your quote request. You will be prompted for your contact details in the process. We aim to respond to all quote requests within 24 hours.

WhatsApp
Simply find the your closest branch here, where you will find our various WhatsApp contact numbers. Send us the details of the products you would like to order along with you name and indicate whether you have an account number with us or not and what your account number is. If you do not have an account we will need you to complete some forms before ordering.

We aim to respond to all quote requests within 24 hours.

To get an amended quote please either
1. contact the branch you opted to receive the quote from, or
2. request a new quote through our website and simply the reference the fact that you would like your prior quote amended, in the case please also mention the original quote number.”

Either email your order through to OrdersJhb@hychem.co.za or Request a quote through our website.

If you would like to speak to someone you can use WhatsApp or call on the info below:
1. Send us a WhatsApp message on 073 000 4226
2. Call our head office at 011 466 1885
3. Contact the rep allocated to your account

In all instances please have you account number handy

“We deliver throughout South Africa our distributors handle orders and deliveries into neighbouring countries.

Please refer to our delivery schedules and branches for more information, they can be found here

Ye you can. When placing your order let the sales agent know you would like to collect where after they will confirm a date and time for your collection.

We unfortunately do not service dish washers and washing machines. If you need service in this regard it is best to contact the agent that supplied you the machinery or a maintenance agent

We are a chemical manufacturer that supplies a range of cleaning, medical & hygiene related chemicals as well as cleaning accessories. We supply our products into the Southern African region and typically service businesses in the hospitality, agricultural, food, industrial, retail and medical sectors.

We supply products mainly into Southern Africa, we distribute ourselves into South Africa and have outsourced distributors servicing neighbouring countries.

Information about HYCHEM (13)

We have a cleaning company certification programme network of associated cleaning companies and an empowerment program that aims to train and facilitate the use of our chemicals in their business. Please make an enquiry at our head office +27 11 466 1885

Unfortunately not, we have branches in all regions throughout South Africa.

HYCHEM Pty Ltd

We have branches across South Africa. Please click on the following link to find a branch close to you.

We also have a number of distributors throughout Southern Africa

Our Head Office is situated at:
11 Silverstone Crescent,
Kyalami Estate,
Midrand

We also have a number of branches nationwide, a list of which can be found here

HYCHEM is a South African company that sells its products into South Africa and other neighbouring countries.

Our operating hours are Mondays to Thursdays 08:00 -16:30 and Fridays 08:00-15:30

We are not open on weekends or public holidays.

For general enquiries you can email us at WebEnquiry@HYCHEM.co.za

Our head office number in Johannesburg is +27 11 466 1885
We also have a number of branches nationwide, their details can be found here

Hoedspruit falls into Limpopo branch, they can be contacted on +27 87 094 0013

Yes, we are a B-BBEE level 3 contributor. Our BEE certificate can be found here

We are a chemical manufacturer that supplies a range of cleaning, medical & hygiene related chemicals as well as cleaning accessories. We supply our products into the Southern African region and typically service businesses in the hospitality, agricultural, food, industrial, retail and medical sectors.

HYCHEM has been in business for over 30 years. To find out more about us please follow this link

Laundry (3)

We also have a fugitive dye stripper that can be used in a situation where an items has released dye and stained other items during the washing process. It is best to speak to a sales agent to understand how best to solve your particular scenario.

We do not have any certification on our laundry products.

Quatracide Clear (No dye version) at a low dilution would be best as it wont stain and will provide long lasting disinfection to the sheets if they are undisturbed in the laundry room.

Payments (3)

Our quotes are only valid for 7 working days

We accept cash on delivery or EFT payments, we also have a credit card facility if you collect from our head office

“For our banking details please email us at DebtorsJhb@HYCHEM.co.za and mention the particular branch that you are transacting with, the banking details for each branch are different.

Please remember to use you account number or document number as reference when making a payment to us.

PIP (Probiotics in Progress) (1)

We have a probiotic range of cleaning products with the brand name Chrisal PIP where the PIP stands for probiotics in progress. This brand has a number of products capable of variety of cleaning applications.

Our normal range of chemicals offers a number of environmentally friendly products.

Our research and development team aims to source environmentally friendly ingredients where ever possible.

Pricing (4)

Our quotes are only valid for 7 working days

“For our banking details please email us at DebtorsJhb@HYCHEM.co.za and mention the particular branch that you are transacting with, the banking details for each branch are different.

Please remember to use you account number or document number as reference when making a payment to us.

To get an amended quote please either
1. contact the branch you opted to receive the quote from, or
2. request a new quote through our website and simply the reference the fact that you would like your prior quote amended, in the case please also mention the original quote number.”

No, HYCHEM has a national price list. Request a quote now

Tenders (1)

Yes we do, for tender related enquiries please contact: Shane Olsen or Dhayalan Naidoo at our head office on +27 11 466 1885

Training (1)

Yes we have dedicated trainers that will assist each department with focusing on personal hygiene and chemical usage. Please contact the branch closest to you for more information.

Training is provided twice a year and is free of charge to HYCHEM customers. T&C’s apply

Featured Products

1