I received my delivery however there were items that have been short delivered?
We sincerely apologize for any inconvenience caused. If the full quantity was not received your invoice may show...
08 March, 2021
- All
- Blog
- HYCHEM BLOG
Do you have any products for the treatments of ATM’s, lift buttons, control panels, door handles, toilet handles and other regular contact surfaces?
Yes we do , please enquire about our surface defense product range including SD ST and SD Pro...
08 March, 2021
Do you offer training and at what does this cost?
Yes we have dedicated trainers that will assist each department with focusing on personal hygiene and chemical usage....
08 March, 2021
Does HYCHEM have a team that handles tender related work.
Yes we do, for tender related enquiries please contact: Shane Olsen or Dhayalan Naidoo at our head office...
08 March, 2021
Our linen comes out the wash with stains and yellow marks which of HYCHEMS products can be used to help “HYCHEM has a spotting kit available for pre-spotting a variety of tough stains
We also have a fugitive dye stripper that can be used in a situation where an items has...
08 March, 2021
Do your sanitisers and/or disinfectants carry any certification?
Yes, all our sanitisers and disinfectants comply with the required SANS specifications and have been tested and approved...
08 March, 2021
What is the chemical composition of Dermarub?
The chemical composition of Dermarub is: - Ethanol 70% - Chlorhexidine Gluconate 0.5%"...
08 March, 2021
What product sizes do you have available for Dermarub
Dermarub 250ML Dermarub 500ML Dermarub 1L Dermarub 5L...
08 March, 2021
Do we sell sanitizer for hands and surfaces?
Yes we do, our sanitiser related product range includes: - Dermabac - Dermarub - Dermapur - SDST - SD Pro (contact your nearest...
08 March, 2021
How effective will a QAC Sanitizer be compared to a alcohol based sanitizer?
Both QAC and alcohol based sanitizers are known to be highly effective against a range of microorganisms. All...
08 March, 2021
Do you offer wholesale and reseller prices?
We have a cleaning company certification programme network of associated cleaning companies and an empowerment program that aims...
08 March, 2021
Why are your products more expensive than your competitor’s products?
Our products are often more concentrated than our competitors and once our products are appropriately diluted, we have...
08 March, 2021
Where can I get Safety Data Sheets for your products?
Our safety data sheets are all online and can be found here...
08 March, 2021
Do you sell any chemicals that can be used in a fogger, if so which products and what are the dangers of fogging and what precautions should be taken?
We have a range of disinfectant products that may be suitable for fogging. Fogging should only be performed...
08 March, 2021
Do you supply environmentally friendly (eco-friendly) products “
We have a probiotic range of cleaning products with the brand name Chrisal PIP where the PIP stands...
08 March, 2021
Do I need to sign a contract for the dosing equipment?
If dosing equipment is supplied free and on loan then you need to sign a contract. To receive...
08 March, 2021
Do you have dosing units that assist with controlling usage?
Yes we do supply these, before we supply these one of our technicians or reps will need to...
08 March, 2021
Why is there a difference in price between Dermarub 5L & Dermabac Gel 5L if they are both hand sanitizers?
The Dermarub is a Hospital Grade hand sanitizer and the Dermabac is a food handling grade hand sanitizer....
08 March, 2021
Where can I see your data sheets?
The Data Sheets (MSDS and TDS) are available on our website here...
08 March, 2021
Do your products have SABS certification?
HYCHEM no longer uses the SABS as our certification partner. On our kitchen product range we currently use...
08 March, 2021
Do your laundry products have any certifications?
We do not have any certification on our laundry products....
08 March, 2021
Are your cleaning chemicals certified for use in the food production industry?
Many of our cleaning chemicals carry the necessary certification and comply to SANS (South African National Standards) 1828...
08 March, 2021
I have recently seen that your SD product has been applied to a leading banks ATM’s, is this true? what product is it? can I buy it to treat my home and office? Can it be applied to lift control panels?
The product that has been applied is SD ST, the product is suitable for all types are surfaces...
08 March, 2021
What product can be used to spray onto bed linen once it has gone through the washing and drying process or as a last precautionary measure once a room has has been made up?
Quatracide Clear (No dye version) at a low dilution would be best as it wont stain and will...
08 March, 2021
What are the products in your range that I should consider to minimise the eliminate the Corona Virus and reduce the risk of COVID-19 in my home, work and office environment
These are the products in our sanitizing and COVID-19 product range: Dermapur Dermabac Quatracide Polycide Microbac...
08 March, 2021
What payment methods do you accept?
We accept cash on delivery or EFT payments, we also have a credit card facility if you collect...
08 March, 2021
May I have your banking details?
"For our banking details please email us at DebtorsJhb@HYCHEM.co.za and mention the particular branch that you are transacting...
08 March, 2021
Can I place an order via WhatsApp
If you have an account with HYCHEM, you can place an order through one of our WhatsApp numbers....
08 March, 2021
How do I get a quote?
To request a quote you can either call us , WhatsApp us or request a quote through our...
08 March, 2021
If I request a quote online, what is your typical response time?
We aim to respond to all quote requests within 24 hours....
08 March, 2021
Will I be able to add and remove items when quote has been submitted?
To get an amended quote please either 1. contact the branch you opted to receive the quote from, or 2....
08 March, 2021
Does HYCHEM have different pricing for different regions?
No, HYCHEM has a national price list. Request a quote now...
08 March, 2021
How do I place an order at your Gauteng branch?
Either email your order through to OrdersJhb@hychem.co.za or Request a quote through our website. If you would like to...
08 March, 2021
Do you deliver and which areas do you deliver to?
"We deliver throughout South Africa our distributors handle orders and deliveries into neighbouring countries. Please refer to our delivery...
08 March, 2021
Can we come and collect our order?
Ye you can. When placing your order let the sales agent know you would like to collect where...
08 March, 2021
My dishwasher / washing machine is broken/leaking/not washing. Please come fix it.
We unfortunately do not service dish washers and washing machines. If you need service in this regard it...
08 March, 2021
Are there any opportunities for HYCHEM distributorships into Africa?
Yes there are. Contact our Africa Development Manager: Clinton Scott: +27 83 626 2220...
08 March, 2021
Can I become a distributor within South Africa?
Unfortunately not, we have branches in all regions throughout South Africa....
08 March, 2021
Can I anonymously report fraud, corruption and theft to the executive and or shareholders of HYCHEM?
Yes you can. We take reports of theft, fraud and corruption very seriously and welcome any information about people...
08 March, 2021
How do I submit a complaint or compliment?
"We are always looking for ways to improve and get a better understanding of how we are performing. Please...
08 March, 2021
Which areas do you operate in?
We have branches across South Africa. Please click on the following link to find a branch close to...
08 March, 2021
Where are you situated?
Our Head Office is situated at: 11 Silverstone Crescent, Kyalami Estate, Midrand We also have a number of branches nationwide, a list...
08 March, 2021
Is HYCHEM an international brand?
HYCHEM is a South African company that sells its products into South Africa and other neighbouring countries....
08 March, 2021
What are your operating hours?
Our operating hours are Mondays to Thursdays 08:00 -16:30 and Fridays 08:00-15:30 We are not open on weekends or...
08 March, 2021
What is your email address?
For general enquiries you can email us at WebEnquiry@HYCHEM.co.za...
08 March, 2021
What is your telephone number / contact number?
Our head office number in Johannesburg is +27 11 466 1885 We also have a number of branches nationwide,...
08 March, 2021
Do you have a branch in Hoedspruit?
Hoedspruit falls into Limpopo branch, they can be contacted on +27 87 094 0013...
08 March, 2021
Are you BEE certified?
Yes, we are a B-BBEE level 2 contributor. Our BEE certificate can be found here...
08 March, 2021
What does HYCHEM do?
We are a chemical manufacturer that supplies a range of cleaning, medical & hygiene related chemicals as well...
08 March, 2021
Where do you supply your products to?
We supply products mainly into Southern Africa, we distribute ourselves into South Africa and have outsourced distributors servicing...
08 March, 2021
How long has HYCHEM been in business?
HYCHEM has been in business for over 30 years. To find out more about us please follow this...
08 March, 2021
Do you sell any sanitisers that offer long term disinfection?
In our surface defense range we have two products, namely SDST (up to 90 days defence) and SD...
08 March, 2021
Do you stock a product named Biocide?
We don't stock Biocide but we do have an equivalent named Microcide. It is supplied in a tub...
08 March, 2021
- 1
- 2